Common Issues
AI Processing Issues
Generation Failures
Problem: AI content generation fails or times out
Solutions:
- Check credit balance
- Verify prompt configuration
- Reduce batch size
- Check for rate limiting
Prevention:
- Monitor credit usage
- Implement proper error handling
- Use recommended batch sizes
Quality Issues
Problem: Poor quality or inconsistent outputs
Solutions:
- Review prompt structure
- Check context configuration
- Validate input data
- Try different AI models
Web Scraping Issues
Connection Problems
Problem: Unable to access target websites
Solutions:
- Verify URL accessibility
- Check rate limiting settings
- Review proxy configuration
- Validate authentication
Data Extraction Issues
Problem: Incomplete or incorrect data extraction
Solutions:
- Update selector patterns
- Check dynamic content loading
- Verify pagination handling
- Review data validation rules
Context Management Issues
Training Problems
Problem: Context training fails or produces poor results
Solutions:
- Validate training data format
- Check file permissions
- Review content quality
- Adjust training parameters
Getting Support
Live Chat Support
Availability
- 24/7 chatbot support
- Live agents during business hours
- Priority support for enterprise users
Best For
- Quick technical questions
- Usage guidance
- Immediate assistance
How to Access
- Click the chat icon in bottom right
- Describe your issue
- Follow bot prompts or wait for agent
Email Support
Contact Details
- General Support: support@42rows.com
- Technical Issues: tech@42rows.com
- Billing Questions: billing@42rows.com
Response Times
- Enterprise: 2-4 hours
- Professional: 4-8 hours
- Standard: 24 hours
Documentation & Resources
Available Resources
- API Documentation
- Video Tutorials
- Code Examples
- Best Practices Guide
Community Resources
- User Forums
- Knowledge Base
- Feature Requests
- Bug Reports
Frequently Asked Questions
General Questions
How are credits calculated?
Credits are calculated based on:
- AI model used (1-4 credits per operation)
- Operation complexity
- Data volume processed
What file formats are supported?
Supported formats include:
- CSV files
- JSON data
- Excel spreadsheets
- Text files
- PDF documents
Technical Questions
How can I optimize credit usage?
Optimization strategies:
- Batch similar operations
- Use appropriate models for tasks
- Implement caching
- Monitor usage patterns
What are the rate limits?
Rate limits vary by plan:
- Enterprise: Custom limits
- Professional: 100 req/min
- Standard: 30 req/min